Refund policy
At Glow Zeloura, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The product must include all original packaging and accessories.
- Items that have been worn, altered, washed, or damaged may not be accepted for return due to hygiene reasons.
To start a return, please contact our customer support team with your order number and details about the item you would like to return.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If your return is approved, your refund will be processed to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will review the issue and provide a suitable solution.
Order Cancellations
Orders can be canceled within 24 hours of purchase. After this time, the order may already be processed or shipped and cannot be canceled.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@glowzeloura.shop
Phone: +1 (719) 320-8586
Website: glowzeloura.shop